Shipping policy

Shipping Coverage

Welcome to Pustifeni.

We currently deliver only within India. At this time, we do not offer international shipping.

Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During festivals, sale periods, or high order volume, dispatch may take slightly longer.

Delivery Time

Estimated delivery time after dispatch:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 4–7 business days

  • Remote Areas: 5–10 business days

Delivery timelines are approximate and may vary depending on your location and courier service availability.

Shipping Charges

  • Shipping charges (if applicable) will be displayed during checkout before payment.

  • We may offer Free Shipping on selected products or promotional offers.

Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS containing your tracking number and courier details. You can use the tracking information to monitor your shipment.

Delivery Address

Please ensure that your shipping address, mobile number, and PIN code are correct while placing the order.

Pustifeni will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details.

If you need to update your delivery address, please contact us within 24 hours of placing your order. Address changes may not be possible once the order has been shipped.

Delivery Attempts

Our courier partners will generally make 2 delivery attempts.

If the package cannot be delivered due to customer unavailability, incorrect address, or refusal to accept the parcel, the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.

Delayed Delivery

While we strive to deliver orders on time, delays may occur due to:

  • Bad weather

  • Natural disasters

  • Government restrictions

  • Transport issues

  • Unexpected courier delays

  • High order volume during festivals or sales

We appreciate your patience in such situations.

Damaged or Missing Packages

If your package is received in a damaged condition or if any item is missing, please contact us within 48 hours of delivery with clear photos or an unboxing video (if available).

We will investigate the issue and provide an appropriate resolution.

Lost Shipment

If your shipment is confirmed as lost by the courier partner, Pustifeni will arrange a replacement or issue a refund, depending on product availability and the outcome of the courier investigation.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support.

Email: pushtifeni@gmail.com

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM